Frequently Asked Questions
Everything you need to know about how Photosgraph works.
Type your question and we'll find the answer below.
Getting Started
Is Photosgraph really free?
Yes. Upload as many photos as you want, create as many albums as you need, invite as many people as you like. Free to join, free to use.
What is photosgraph?
Photosgraph is a photo sharing platform built around group albums. Create an album for your reunion, wedding, trip, or family. Invite the people who were there. Everyone uploads their photos to one shared place, and everyone can see the full collection. Any person in any photo can remove the image.
How do I get started?
Create a free account with your name and a photo of yourself (so people can recognize and tag you). Then create a group album, give it a name, and start inviting people. You can upload photos and invite people right away.
What are the community commitments I agreed to at registration?
When you register, you agree to three commitments. The photo certification: you'll only upload photos you took or have permission to share, your photos won't violate anyone's privacy, and won't be AI-generated. The album organizer certification: when you create group albums, they'll describe real groups or events, and you'll only invite people who genuinely belong. The community conduct commitment: you'll treat other members with respect and won't use Photosgraph to harass, stalk, or monitor anyone. These commitments apply to everything you do on the platform — you won't be asked to re-certify on each upload or album.
Albums
What is a group album?
A group album is a private collection of photos organized around a shared experience — a family reunion, a class trip, a wedding, a vacation. When you create one, you invite the people who were there. Everyone in the group can upload photos and see the full collection. Photos are visible to all members immediately.
Who can see photos in a group album?
Only members of the album. Group albums are private by default. No one outside the group can see the photos. The organizer controls who gets invited.
How do I invite people to my album?
As the album organizer, you can invite anyone related to the album — search for people already on Photosgraph by name or send email invitations. You don't need to tag someone first. Other album members can also invite people they've tagged in photos. All of this happens from the Add People panel on the album page.
How does Photosgraph help me find people to invite?
When you tag someone by name in a photo and they're not yet in your album, Photosgraph quietly checks if any existing members match that name. If there's a match, you'll see their profile photo on the Group Members tab. If you recognize them, one click sends the invitation. You're always the one who decides whether to invite — the system just helps you find the right person.
Who can tag me in a photo?
People in an album with you can always tag you in that album's photos. That is what being in an album together means — the album only works if the people in it can identify each other — and you can remove any tag at any time.
Beyond that album, it is your choice, in Privacy settings on your profile:
— People I share an album with can also tag me in their other albums. This is the default, and it is how a photo of you from an event you did not organise reaches you.
— Only inside our shared albums — nowhere else, by anyone.
— Any member, even with no album in common.
Whatever you choose, a tag is never final. You can remove any photo of yourself from an album, or revoke your tag entirely, and nobody's agreement is needed.
What does "the photos find you" mean?
You don't have to search for photos of yourself. When an album organizer tags your name in a photo and the system suggests you as a match, the organizer can invite you with one click. You'll get a notification with the album name and who's inviting you. Accept, and you're looking at photos of yourself that you didn't know existed. The photos came to you — because the person who took them remembered you were there.
What is "Unsorted Photos"?
When you register, you get an "Unsorted Photos" album automatically. It's your personal holding area for photos that aren't in an album yet. Only you can see it. From there, you can add photos to any of your albums.
Can a photo be in multiple albums?
Yes. A photo can be in your personal collection and multiple group albums simultaneously. Different contexts, same photo.
Can I add someone else's photo to one of my albums?
Yes, if you can already see it. Any member of an album can add a photo from it into another album they also belong to. You can't add a photo to an album you're not in, and doing so never shows it to anyone who couldn't already see the album you're adding it to.
The photo stays credited to whoever uploaded it — filing it doesn't make it yours. The album shows both names: theirs as the person who took it, yours as the person who added it here.
What if someone puts my photo in an album I'm not in?
We tell you. You get a notification saying who added it and to which album, and you keep every control you already had — you can remove the photo from that album, or revoke it everywhere.
Your name stays on it as the uploader, because a photo credited to nobody, or to the wrong person, is worse for you than a name. Your profile picture doesn't travel with it: people in an album you don't belong to see who took the photo, not your profile.
We don't ask your permission first, and we'd rather say so plainly than bury it. Requiring approval every time anyone filed a photo would make albums unusable in practice, so we've made it visible and reversible instead.
What happens if I leave a group album?
You can leave any group album at any time. When you leave, you can optionally remove your photos from the album too.
What is album discussion?
Every album has a Discussion tab where members can talk about the photos, share memories, and add context. You can attach a specific photo from the album to your comment, and reply to other people's comments. It's a place to share the stories behind the moments.
Photos & Tagging
Can anyone upload photos?
Any registered member can upload photos. Photos go to your Unsorted Photos album first, and you can add them to group albums from there — or upload directly from within an album.
Who needs to be tagged?
Everyone who is recognizable in the photo should be tagged — even if you don't know them personally. If someone who knows that person could identify them from the photo, they should be tagged. This ensures everyone in the photo is accounted for and can control their own image.
What if someone I tag isn't on photosgraph?
You can name them and optionally include their email when uploading. If you include an email, they'll receive an invitation. When they register, they're automatically connected to the photos they were tagged in. If they're already on the platform, the system may suggest them as a match so you can invite them to the album.
How do I control a photo's visibility?
On any photo you're tagged in, you can remove the photo from the album, which takes it down for everyone in that album. If you want to come out of the photo entirely, use the "Revoke" button — that removes it from every album you're connected to. Neither needs anyone else's agreement.
What does the face count mean when uploading?
When you upload a photo, you're asked how many recognizable faces are in it. You need to tag or name every recognizable person. This ensures everyone in the photo is accounted for and can control their own image.
Can I delete a photo I uploaded?
Yes. If you uploaded a photo, you can delete it at any time. It will be permanently removed from all albums.
Can I remove a tag I created?
Yes. As the uploader, you can remove any tag you've placed on your photos. The removed person will no longer be associated with the photo.
How do I report a photo?
Open the photo and click the flag icon. You can report for reasons including: you're in the photo but weren't tagged, someone identifiable wasn't tagged, the photo contains a minor, it violates someone's privacy, or it's inappropriate. Our team reviews every report.
Are AI-generated photos allowed?
No. Photosgraph is for real photos captured by a camera or scanning device. AI-generated, AI-altered, or digitally composited images are not allowed. Minor adjustments like cropping, exposure correction, and red-eye removal are fine, as is AI-assisted restoration of damaged photos.
What about photos of people who have passed away?
Old photos of loved ones are some of the most meaningful in the album, and they are treated as such. Someone who has died appears the same way anyone else does — a name, a picture, their photos, a place in the family tree.
Everything here is built on each person deciding for themselves, and they cannot. So one person stands in for them: whoever records them first looks after their record from then on. We call that being their steward.
If a family member wants a photo taken down, they can ask us and we'll honour it promptly, whether or not they have an account.
What does it mean to look after someone's record?
If you are the first person to record someone who has died, their record is yours to look after. You decide the same things they would have decided for themselves:
- Their name, their date, and the picture shown for them — which you can choose from photos they already appear in, and crop to their face.
- Who can tag them. The default is anyone who shares an album they appear in, and you can narrow it to those albums only, or open it to any member.
- Whether their family tree can be explored, and who can add family links involving them.
You can also take them out of any single photo, or remove their record entirely. Their settings are on their page, under People.
One person holds this at a time, and right now it cannot be handed over — so if two of you record the same grandmother, there will be two records. Tell us and we'll sort it out.
Can I tag someone who has died, or add them to the family tree?
Yes, to both. They can be tagged in photos like anyone else, and they can go anywhere in the family tree — you can say that your great-grandfather is your grandfather's father, without being related to him through anyone already recorded.
Whether you can do that for a particular person depends on what their steward has chosen. If you share an album they appear in, you usually can. If you're refused, the message will say why.
Typing a name nobody has recorded yet creates a new record, and you become the person who looks after it.
What about photos of children?
Photos of children are welcome. If your family reunion, church event, school gathering, or birthday party includes kids, you can share those photos with the group.
But photosgraph is built on the idea that every person controls their own image, and children can't make that choice yet. So:
- No one under 16 can have an account. Everyone affirms their age when they sign up, and we keep that record. We can't verify it, and we don't pretend to — what we do is act on reports.
- You can mark someone as a child when identifying faces in a photo. No name is recorded — the entry is stored as the word "Minor" and nothing else, so the album knows everyone is accounted for without any record of who they are. Whatever you type in the name box is thrown away before it's saved. No tag, no email, no invitation, no profile.
- A photo with a child in it can never be public. Not a setting you could change by accident — it's checked every time a photo's visibility is worked out, and nobody's approval overrides it.
- Nothing links one marker to another. The same child in two photos is two unconnected markers. There's no thread to follow, including for us.
- Anyone in the album who can tag can remove it, or remove the photo.
- We recommend at least one parent or guardian be an album member so they can see and manage any photos their child appears in. That's also the practical reason: since the marker holds no name, we can't look up photos of a particular child if you ask — you'd need to point us at the album or the photo.
Reporting a photo for containing a child hides it immediately, before anyone here has looked at it.
This is a hard rule — no workarounds, no parental overrides. At 16, they can create their own account and claim their identity on their own terms, including in old childhood photos.
Privacy & Safety
How does privacy work on photosgraph?
Every album is private. Only members can see the photos inside one, and there is no public layer, no browsable gallery, and no way for anyone outside an album to see what is in it. Your profile page is private to you — nobody else can open it. Your name and photo appear to the people in albums you share, because that is how they recognise you in a photo. There is no people directory, and a stranger cannot search for you by name.
Am I searchable on photosgraph?
No. There is no people directory, and strangers cannot browse or search for you. The only way anyone finds you is this: someone in an album with you tags your name in a photo, or someone who was there names you and invites you. A person who was actually there decides whether that is you, and you decide whether to accept. Nobody can open your profile page but you.
There is one exception, and you choose it: if you turn on "Let my family network be explored", people connected to you through family links can find you by name to add you as a relative. It is off unless you turn it on.
What's the fastest way to tag everyone in an album?
Open the album and look for the banner that says how many photos still need people identified. It takes you through them one at a time: say how many people are in the photo, then tap the faces of the album members who are in it. Because it only offers you people who are actually in that album, it's usually a handful of taps per photo. Anyone in the album can help — you don't have to be the organizer, and the people who were there are often the ones who know who's who.
What control do I have over photos I'm tagged in?
Full control. If you're tagged in a photo, you can remove that photo from the album. Not flag it for review — remove it, immediately. You can also revoke your tag entirely, which removes the photo from every album. The person in the photo always has more power than the person who uploaded it.
Your Account
How do I delete my account?
Go to your Profile page (click your name in the top right) and scroll to the bottom. Click "Delete your account." You'll see a detailed explanation of exactly what will happen — how many approvals will be revoked, how many photos will be deleted or kept, and what happens to your albums. You'll need to check three acknowledgment boxes and enter your password to confirm. Nothing happens until you confirm.
What happens if I delete my account?
Your tags are revoked immediately, removing you from every photo you appear in. Photos you uploaded where you are the only person are deleted. Photos you uploaded where other people are tagged and have made consent decisions stay up — the uploader is replaced with "Former Member." Group albums you organized are transferred to the next member. Your personal data — name, email, profile photo — is permanently scrubbed.
What are relationships?
You can record how you are related to other people on photosgraph — sibling, parent, child, spouse, cousin, and more. It is your own label and takes effect straight away; there is nothing to wait for.
The other person is told, and can remove it if it is wrong. Once they have, you cannot add it back — their answer stands. Family links appear on the People page under Family, and build up the family tree.
You can do this for anyone you share an album with, and for anyone already in your family. Someone you've never shared an album with can only be added if they've opened that up in their privacy settings — and you can change your own setting there too.
How do I upload photos?
The easiest way is to tap the upload button on your phone and select photos from your library, or drag and drop photos into the upload area on your computer. You can select multiple photos at once. You can also upload by email — every account has a personal upload address, under "Send photos in by email" at the foot of your Profile page. Send a photo to that address and it will appear in your Unsorted Photos automatically.
Don't see your question?
Send us your question and we'll get back to you. We'll also consider adding it to the FAQ.